Book Ordering Policies
Ordering Options
Toll-Free: +1 888.891.0041 (North America only, EST 9 am–5 pm)
Local Phone: +1 240.646.7037, Fax: +1 240.396.5631
Order Online
E-Mail: tesolpubs@brightkey.net
Mail: TESOL, P.O. Box 111, Annapolis Junction, MD 20701 USA
Quantity Discounts
A quantity discount applies to any order for
10 or more copies of a single title shipped to one address.
All pricing reflects discount on list price (nonmember price).
This discount applies to
commercial and institutional purchases as well as
individual purchases.
10-19 copies: 10%
20+ copies: 20%
For purchases larger than 500 copies, contact mjacobs@tesol.org for pricing
Promotion Codes
A maximum of
1 promotion code can be applied per order.
Distributors
For information on pricing, please contact Myrna Jacobs at
mjacobs@tesol.org or +1 703.518.2525.
Examination Copy Policy
If you are considering a TESOL Press book for use in a course and would like to request an examination copy, please see the
Examination Copy Policy.
Payment Terms
New distributors must pay in advance on the first order.
All current distributor payments are due within 30 days of invoice.
Shipping and Handling
Distributor may provide TESOL with its USPS or FEDEX account in lieu of being assessed shipping fees. If the distributor does not provide USPS or FEDEX info, then the following shipping fees will be assessed.
Shipping costs are calculated by weight and destination.
For questions about the shipping fees, please contact
tesolpubs@brightkey.net
Ordering from outside the United States
For orders shipping to Canada, please see
UTP.
For orders shipping to UK, Europe, Middle East, Africa, Asia-Pacific, Latin America, & The Caribbean please, see
Eurospan.
Rush Fee
A
US$35.00 rush fee will be applied to orders requiring a 24-hour turnaround. To be sent out the same day, the order must be received by 1 pm (eastern time). Orders received after 1 pm (eastern time) will be sent out the next business day.
Damaged Shipments
All damaged shipments are to be reported within
30 days from receipt. Please send proof (picture) of damaged item(s) to
tesolpubs@brightkey.net. The damaged item will be reshipped at no cost to the customer.Any damaged goods reported after 30 days of receipt will not be credited.
Returns
Written permission is requested for all returns and must be submitted in writing via fax, email, or mail to the customer service department.
Email:tesolpubs@brightkey.net
Fax:+1 240.396.5631
Mail:TESOL, 9050 Junction Dr., Annapolis Junction, MD 20701 USA
Commercial and Institutional Purchasers
Purchases may be returned within
90 days of the invoice date.
The product must be in resalable condition. All returns of 50% or more will be charged a
20% restocking fee. A refund or credit applied to the open invoice will be issued on the completion of the returned product.
Individuals
Purchases may be return within
30 days of the original invoice date.
The product must be in resalable condition.No restocking fee will be applied. Any returns received after 30 days of the invoice date will not be credited.
Address for Returns
Please send returns to:
TESOL Publications
9050 Junction Drive
Annapolis Junction, MD 20701