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TESOL Office & Staff Directory

The TESOL International Association office is open Monday-Friday, 9 am-5 pm ET, except major U.S. holidays.

Customer Service | Staff Directory | Office Information | Board of Directors  | About TESOL

Customer Service

Website Help

Please contact the TESOL Help Desk and someone will get back to you as soon as possible. 


Customer service, including membership (Toll Free in U.S.): 888.891.0041     
Outside the U.S.: +1 703.518.2501

Customer service for TESOL Press orders: 800.888.4741


General information and customer service:
Customer service for TESOL Press orders:

Staff Directory

To reach a staff member by telephone, dial the main phone line, +1 703.518.2500 or direct dial +1.703.518.2XXX where XXX is the staff person's 3-digit extension. Each extension includes a voicemail box. 

To reach staff via email, click on the staff member's name in the directory below.
Grace Allely Associate Director, Education x527
Rikka Batulan    Manager, Business Development x538
 vacant Marketing Coordinator x506
Rita Buckner Executive Administrator x507
Amber Crowell Kelleher, MBA, CAE Executive Director  x505 
Heidi Faust  Grants, Projects, Partnership Officer x520
Nancy Flores Member Engagement Manager x530
Jeff Hutcheson  Director, Advocacy and Public Policy x536
Angie Jackson Events Specialist  x518
Michelle Kim Publications Specialist x503
Gwynn Mason Associate Director, Marketing x517
Juliet Mason, CAE Head of Operations x529
Srisucha McCabe  Associate Director, Events x514
Valerie Novick Senior Manager, Operations x532
Kari O'Connor Projects Specialist x528
Sarah Sahr, EdD Head of Education & Events x525